Quezon City Local Government Unit

QC iReport Dashboard

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Quezon City Local Government Unit

QC iReport — Incident Cases Report

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📖 Guide
📋 Data Source: QC iReport (Dynamics 365) Classification: NON-EMERGENCY  ·  Category: COMPLAINT
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Summary Indicators
Case Volume & Status
Cases by Date Opened
Status Distribution
By Department
Case Resolution Funnel
Filing Heat Map — Hour × Day of Week
Status Flow
Case Status Transition Flow
Classification & Department Breakdown
Incident Classification (Category)
Department by Status
Classification Breakdown — Current Period
Avg Resolution Time by Classification — ▮ Within SLA  ·  ▮ Exceeds SLA  ·  ▮ 2× SLA+
Reporting Channel Breakdown
Cases by Platform
Department × Classification Detail

Key Observations
Service Performance Monitoring
Resolution Time Distribution
Open Case Aging
Open Case Backlog by Department & Age Band
Avg Resolution Time by Department (hours) — green ≤72h · amber ≤144h · red >144h
SLA Breach — Open Cases Past 72 Hours
Department Scorecard — A/B/C Tier Ranking
Department Performance Table
Department Cases Resolved Resolution Rate Avg Resolution Time SLA ≤72h Activities Actioned Rate Avg First Response

Staff Performance
# Staff Member Cases Resolved Res. Rate Avg Time p50 p75 p90 Last Active

Staff Workload Distribution — Cases by Classification
Department Response League
Overdue Case Escalation — No Activity in 7+ Days
Cases by District
District Caseload
District × Status
District Density Map
Case Drill-Down
Case No. Classification Dept. Status District Date Filed Last Update Modified By

Quezon City Local Government Unit  ·  QC iReport Case Management System
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Case Detail

Quezon City Local Government Unit
QC iReport — Executive Case Brief

⚠ Escalation Report

Plain text (for email body)

⚙ Performance Targets

Set thresholds for Service Performance KPI cards. A green ✓ badge appears when the target is met; red ▲ when below target. Leave blank to hide the badge.

Case Activities

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