*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  --blue:#003F87;--blue-mid:#1a5ea8;--blue-light:#e8f0fb;--blue-xlight:#f0f5fd;
  --red:#CE1126;--red-light:#fdecea;--gold:#FCD116;--gold-dk:#b8960a;--gold-light:#fffbe5;
  --white:#ffffff;--card:#ffffff;--bg:#f0f3f8;--border:#dde3ed;--border-md:#c8d0e0;
  --text:#0d1b2e;--text-2:#4a5568;--text-3:#8a96a8;
  --green:#15803d;--green-lt:#e3f5eb;--teal:#0f7b5e;
  --amber:#a16207;--amber-lt:#fef3c7;--orange:#9a3412;--orange-lt:#ffedd5;
  --purple:#7e22ce;--purple-lt:#f3e8ff;
  --radius:10px;--radius-lg:14px;
  --shadow:0 1px 3px rgba(0,0,0,.06),0 4px 16px rgba(0,63,135,.07);
  --shadow-lg:0 4px 24px rgba(0,63,135,.13);
}
body{font-family:'DM Sans',sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:14px;-webkit-font-smoothing:antialiased;overflow-x:hidden}
.accent-bar{display:flex;height:4px}
.accent-bar span:nth-child(1){flex:2;background:var(--blue)}
.accent-bar span:nth-child(2){flex:1;background:var(--red)}
.accent-bar span:nth-child(3){flex:1;background:var(--gold)}

/* ── Connect screen ─────────────────────────────────────────────────────── */
#connect-screen{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px 16px}
.upload-card{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:480px;overflow:hidden;animation:slideUp .35s cubic-bezier(.16,1,.3,1)}
.upload-header{background:var(--blue);padding:26px 30px 22px;color:white}
.seal-row{display:flex;align-items:center;gap:14px}
.seal-mini{width:50px;height:50px;border-radius:50%;background:white;border:2.5px solid var(--gold);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.upload-header .lgu{font-size:9.5px;opacity:.55;text-transform:uppercase;letter-spacing:.09em;margin-bottom:3px}
.upload-header h1{font-size:17px;font-weight:700;line-height:1.2}
.upload-header p{font-size:11.5px;opacity:.65;margin-top:3px}
.upload-body{padding:26px 30px 30px}
.upload-label{font-size:10.5px;font-weight:600;color:var(--text-2);text-transform:uppercase;letter-spacing:.08em;margin-bottom:10px}
.connect-intro{font-size:12.5px;color:var(--text-2);line-height:1.65;margin-bottom:20px}
.connect-intro strong{color:var(--blue)}
.ms-btn{width:100%;padding:12px 16px;background:var(--white);border:1.5px solid var(--border-md);border-radius:var(--radius);font-size:13.5px;font-weight:600;font-family:'DM Sans',sans-serif;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:10px;color:var(--text);transition:background .15s,border-color .15s,box-shadow .15s}
.ms-btn:hover{background:var(--blue-xlight);border-color:var(--blue);box-shadow:0 2px 8px rgba(0,63,135,.1)}
.user-pill{display:flex;align-items:center;gap:10px;background:var(--blue-xlight);border:1.5px solid var(--blue);border-radius:8px;padding:10px 13px;margin-bottom:18px}
.user-avatar{font-size:20px;flex-shrink:0}
.user-info{min-width:0;flex:1;overflow:hidden}
.user-name{font-size:13px;font-weight:600;color:var(--blue);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-email{font-size:10.5px;color:var(--text-3);margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.signout-btn{margin-left:auto;background:none;border:1px solid var(--border-md);border-radius:6px;padding:4px 10px;font-size:11px;font-family:'DM Sans',sans-serif;cursor:pointer;color:var(--text-2);transition:border-color .15s,color .15s;white-space:nowrap;flex-shrink:0}
.signout-btn:hover{border-color:var(--red);color:var(--red)}
.date-range-row{display:flex;align-items:flex-end;gap:10px;margin-bottom:10px}
.date-group{flex:1}
.date-label{font-size:10px;color:var(--text-3);text-transform:uppercase;letter-spacing:.07em;font-weight:600;display:block;margin-bottom:4px}
.date-input{width:100%;padding:9px 10px;border:1.5px solid var(--border-md);border-radius:8px;font-size:13px;font-family:'DM Sans',sans-serif;color:var(--text);outline:none;transition:border-color .15s;background:var(--white)}
.date-input:focus{border-color:var(--blue)}
.date-sep{color:var(--text-3);font-size:16px;flex-shrink:0;padding-bottom:10px}
.preset-btns{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:6px}
.preset-btn{padding:4px 10px;border:1px solid var(--border-md);border-radius:6px;background:var(--white);font-size:10.5px;font-family:'DM Sans',sans-serif;color:var(--text-2);cursor:pointer;transition:border-color .15s,color .15s,background .15s}
.preset-btn:hover{border-color:var(--blue);color:var(--blue);background:var(--blue-xlight)}
.error-toast{display:none;background:var(--red-light);border:1px solid var(--red);border-radius:8px;padding:9px 13px;font-size:12px;color:var(--red);margin-top:12px;align-items:center;gap:8px;animation:slideDown .2s ease}
.error-toast.show{display:flex}
.error-toast button{margin-left:auto;background:none;border:none;color:var(--red);cursor:pointer;font-size:16px;line-height:1}
.generate-btn{width:100%;margin-top:16px;padding:13px;background:var(--blue);color:white;border:none;border-radius:var(--radius);font-size:14px;font-weight:600;font-family:'DM Sans',sans-serif;cursor:pointer;transition:background .15s,transform .1s;display:flex;align-items:center;justify-content:center;gap:8px}
.generate-btn:hover{background:var(--blue-mid)}
.generate-btn:active{transform:scale(.99)}
.spinner{width:28px;height:28px;border:3px solid var(--blue-light);border-top-color:var(--blue);border-radius:50%;animation:spin .7s linear infinite}
.loading-box{text-align:center;padding:20px 0 4px}
.upload-hint{margin-top:14px;font-size:11px;color:var(--text-3);text-align:center;line-height:1.7}

/* ── Dashboard screen ───────────────────────────────────────────────────── */
#dashboard-screen{display:none;animation:fadeIn .3s ease}
#dashboard-screen.show{display:block}
.page{max-width:1100px;margin:0 auto;background:var(--white);box-shadow:var(--shadow-lg);overflow-x:hidden}
.dash-header{background:var(--blue);color:white;padding:22px 36px 18px;display:flex;align-items:center;justify-content:space-between;gap:16px;position:sticky;top:0;z-index:100}
.header-left{display:flex;align-items:center;gap:16px}
.seal{width:58px;height:58px;border-radius:50%;background:white;border:2.5px solid var(--gold);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.header-text .lgu{font-size:9.5px;opacity:.55;text-transform:uppercase;letter-spacing:.09em;margin-bottom:2px}
.header-text h1{font-size:18px;font-weight:700;line-height:1.2}
.header-text .subtitle{font-size:11.5px;opacity:.7;margin-top:2px}
.header-actions{display:flex;gap:7px;flex-shrink:0;align-items:center;flex-wrap:wrap}
.export-wrap{position:relative}
.export-drop{position:absolute;top:calc(100% + 6px);right:0;background:var(--white);border:1px solid var(--border);border-radius:9px;box-shadow:var(--shadow-lg);min-width:148px;z-index:300;display:none;flex-direction:column;overflow:hidden}
.export-wrap.open .export-drop{display:flex}
.export-drop-item{padding:9px 16px;font-size:12px;font-weight:600;color:var(--text);cursor:pointer;display:flex;align-items:center;gap:9px;border:none;background:none;font-family:'DM Sans',sans-serif;width:100%;text-align:left;transition:background .12s}
.export-drop-item:hover{background:var(--blue-xlight);color:var(--blue)}
.hbtn{background:rgba(255,255,255,.12);border:1.5px solid rgba(255,255,255,.28);color:white;padding:7px 14px;border-radius:7px;font-size:11.5px;font-weight:600;font-family:'DM Sans',sans-serif;cursor:pointer;transition:background .15s;white-space:nowrap}
.hbtn:hover{background:rgba(255,255,255,.22)}
.hbtn-gold{background:var(--gold);border-color:var(--gold);color:var(--blue)}
.hbtn-gold:hover{background:#f0c800}
.hbtn-share{background:rgba(255,255,255,.95);border-color:rgba(255,255,255,.95);color:var(--blue)}
.hbtn-share:hover{background:#fff}
.meta-ribbon{background:var(--gold);color:var(--blue);padding:7px 36px;display:flex;justify-content:space-between;align-items:center;font-size:11px;font-weight:700;letter-spacing:.03em;flex-wrap:wrap;gap:4px}
.body{padding:24px 36px 56px}
.section-title{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.09em;color:var(--blue);border-left:3px solid var(--gold);padding-left:9px;margin:28px 0 13px}
.section-title:first-child{margin-top:4px}
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:6px}
.kpi{background:var(--white);border:1px solid var(--border);border-top:3px solid var(--blue);border-radius:var(--radius);padding:14px 15px;transition:box-shadow .15s,transform .15s}
.kpi:hover{box-shadow:var(--shadow);transform:translateY(-1px)}
.kpi.k-red{border-top-color:var(--red)}.kpi.k-orange{border-top-color:#c2410c}.kpi.k-amber{border-top-color:var(--amber)}.kpi.k-green{border-top-color:var(--green)}
.kpi-label{font-size:9.5px;color:var(--text-3);text-transform:uppercase;letter-spacing:.07em;margin-bottom:6px;font-weight:600}
.kpi-val{font-size:32px;font-weight:700;line-height:1;letter-spacing:-.01em}
.kpi-val.c-blue{color:var(--blue)}.kpi-val.c-red{color:var(--red)}.kpi-val.c-orange{color:#c2410c}.kpi-val.c-amber{color:var(--amber)}.kpi-val.c-green{color:var(--green)}
.kpi-sub{font-size:10px;color:var(--text-3);margin-top:5px;font-weight:500}
.row{display:grid;gap:12px;margin-bottom:12px}
.col-3{grid-template-columns:minmax(0,1.2fr) minmax(0,.85fr) minmax(0,1fr)}
.col-2{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius);padding:15px 17px;transition:box-shadow .2s}
.card:hover{box-shadow:var(--shadow)}
.card-title{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-2);padding-bottom:9px;border-bottom:1px solid var(--border);margin-bottom:12px}
.legend{display:flex;flex-wrap:wrap;gap:5px 12px;margin-bottom:9px;font-size:10px;color:var(--text-2)}
.li{display:flex;align-items:center;gap:4px}
.ld{width:8px;height:8px;border-radius:2px;flex-shrink:0}
.dept-list{display:flex;flex-direction:column;gap:9px}
.dept-row{display:flex;align-items:center;gap:8px}
.dept-abbr{flex:0 0 50px;font-size:9.5px;font-weight:700;color:var(--blue);font-family:'DM Mono',monospace;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.dept-bar-wrap{flex:1;height:8px;background:var(--blue-light);border-radius:4px;overflow:hidden}
.dept-bar{height:100%;border-radius:4px;transition:width .8s cubic-bezier(.16,1,.3,1)}
.dept-count{flex:0 0 24px;text-align:right;font-size:11.5px;font-weight:700}
.tbl-wrap{overflow-x:auto}
.sumtable{width:100%;border-collapse:collapse;font-size:11px}
.sumtable thead th{background:var(--blue);color:white;font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:9px;text-align:left;user-select:none}
.sumtable thead th.sortable{cursor:pointer}
.sumtable thead th.sortable:hover{background:rgba(0,63,135,.78)}
.sumtable thead th.sort-asc::after{content:' ▲';font-size:8px;opacity:.8}
.sumtable thead th.sort-desc::after{content:' ▼';font-size:8px;opacity:.8}
.sumtable thead th:not(:first-child):not(:nth-child(2)){text-align:center}
.sumtable tbody tr:hover td{background:#f5f8ff}
.sumtable tbody tr:nth-child(even) td{background:#f7f9fc}
.sumtable tbody tr:nth-child(even):hover td{background:#f0f5ff}
.sumtable tbody tr.total-row td{background:var(--blue-light);font-weight:700;border-top:2px solid var(--border-md)}
.sumtable td{padding:7px 9px;border-bottom:1px solid var(--border);vertical-align:middle}
.sumtable td:not(:first-child):not(:nth-child(2)){text-align:center}
.dn{font-weight:700;font-size:11px}.df{font-size:9px;color:var(--text-3);margin-top:1px}
.n-new{color:var(--blue);font-weight:700}.n-val{color:var(--orange);font-weight:700}
.n-prog{color:var(--amber);font-weight:700}.n-resol{color:var(--purple);font-weight:700}
.n-res{color:var(--green);font-weight:700}.n-tot{font-weight:700}.dash-cell{color:var(--text-3)}
.findings{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.finding{border-left:3px solid var(--blue);background:var(--blue-xlight);border-radius:0 8px 8px 0;padding:12px 14px;font-size:11.5px;line-height:1.55;transition:transform .15s,box-shadow .15s}
.finding:hover{transform:translateX(2px);box-shadow:var(--shadow)}
.finding.f-red{border-left-color:var(--red);background:var(--red-light)}
.finding.f-gold{border-left-color:var(--gold-dk);background:var(--gold-light)}
.finding strong{display:block;font-size:12px;margin-bottom:3px}
.finding.f-red strong{color:var(--red)}.finding.f-gold strong{color:var(--gold-dk)}.finding:not(.f-red):not(.f-gold) strong{color:var(--blue)}
.sbadge{display:inline-block;font-size:9px;font-weight:700;padding:2px 8px;border-radius:99px;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}
.sb-new{background:var(--blue-light);color:var(--blue)}
.sb-val{background:var(--orange-lt);color:var(--orange)}
.sb-prog{background:var(--amber-lt);color:var(--amber)}
.sb-resol{background:var(--purple-lt);color:var(--purple)}
.sb-res{background:var(--green-lt);color:var(--green)}
.sb-other{background:#f1f5f9;color:#475569}
.drill-bar{display:flex;align-items:center;justify-content:space-between;margin-bottom:11px;flex-wrap:wrap;gap:8px}
.drill-filters{display:flex;gap:7px;flex-wrap:wrap;align-items:center}
.drill-filter{padding:6px 10px;border:1px solid var(--border);border-radius:7px;font-size:11px;font-family:'DM Sans',sans-serif;color:var(--text);background:var(--white);outline:none;cursor:pointer;transition:border-color .15s;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%238a96a8'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 8px center;padding-right:24px}
.drill-filter:focus{border-color:var(--blue)}
.clear-btn{font-size:11px;color:var(--text-3);background:none;border:1px solid var(--border);border-radius:7px;padding:6px 10px;cursor:pointer;font-family:'DM Sans',sans-serif;transition:color .15s,border-color .15s}
.clear-btn:hover{color:var(--red);border-color:var(--red)}
.drill-count{font-size:11px;color:var(--text-3);font-weight:500}
.pager{display:flex;align-items:center;justify-content:space-between;margin-top:11px;font-size:11px;color:var(--text-3)}
.pager-btns{display:flex;gap:6px}
.pager-btn{padding:5px 12px;border:1px solid var(--border);border-radius:6px;background:var(--white);font-size:11px;font-family:'DM Sans',sans-serif;cursor:pointer;color:var(--text);transition:all .15s}
.pager-btn:disabled{opacity:.35;cursor:not-allowed}
.pager-btn:hover:not(:disabled){border-color:var(--blue);color:var(--blue);background:var(--blue-xlight)}
.footer{background:var(--blue);color:rgba(255,255,255,.55);padding:13px 36px;font-size:10.5px;display:flex;justify-content:space-between;align-items:center;gap:8px}
.footer strong{color:white}
.scroll-top{position:fixed;bottom:28px;right:28px;width:40px;height:40px;border-radius:50%;background:var(--blue);color:white;border:none;font-size:18px;cursor:pointer;box-shadow:0 4px 14px rgba(0,63,135,.35);display:none;align-items:center;justify-content:center;transition:background .15s,transform .15s;z-index:200}
.scroll-top.visible{display:flex}
.scroll-top:hover{background:var(--blue-mid);transform:translateY(-2px)}
.toast-el{position:fixed;bottom:28px;left:50%;transform:translateX(-50%) translateY(20px);background:#0d1b2e;color:white;padding:10px 18px;border-radius:8px;font-size:12.5px;font-weight:500;opacity:0;transition:all .25s;pointer-events:none;z-index:300;white-space:nowrap;box-shadow:0 4px 16px rgba(0,0,0,.25)}
.toast-el.show{opacity:1;transform:translateX(-50%) translateY(0)}
.update-chip{display:inline-flex;align-items:center;gap:4px;font-size:9.5px;font-weight:600;border-radius:99px;padding:2px 8px;white-space:nowrap}
.update-chip.fresh{color:var(--green);background:var(--green-lt);border:1px solid #86efac}
.update-chip.stale{color:var(--amber);background:var(--amber-lt);border:1px solid #fde68a}
.update-chip.normal{color:var(--teal);background:#e6f7f2;border:1px solid #b2e4d4}

/* ── Share modal ─────────────────────────────────────────────────────────── */
.share-overlay{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:500;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;pointer-events:none;transition:opacity .2s}
.share-overlay.open{opacity:1;pointer-events:auto}
.share-modal{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:520px;overflow:hidden;transform:translateY(12px) scale(.97);transition:transform .25s cubic-bezier(.16,1,.3,1)}
.share-overlay.open .share-modal{transform:translateY(0) scale(1)}
.share-modal-head{background:var(--blue);color:white;padding:18px 24px;display:flex;align-items:center;justify-content:space-between}
.share-modal-head h2{font-size:15px;font-weight:700}
.share-modal-close{background:none;border:none;color:rgba(255,255,255,.7);font-size:22px;cursor:pointer;transition:color .15s}
.share-modal-close:hover{color:white}
.share-modal-body{padding:22px 24px 26px}
.share-info{font-size:12px;color:var(--text-2);line-height:1.6;margin-bottom:16px}
.share-info strong{color:var(--blue)}
.share-stats{display:flex;gap:12px;margin-bottom:18px}
.share-stat{flex:1;background:var(--blue-xlight);border-radius:8px;padding:10px 12px;text-align:center}
.share-stat .ss-val{font-size:18px;font-weight:700;color:var(--blue)}
.share-stat .ss-lbl{font-size:9.5px;color:var(--text-3);text-transform:uppercase;letter-spacing:.05em;margin-top:2px}
.share-url-wrap{position:relative;margin-bottom:14px}
.share-url{width:100%;padding:11px 90px 11px 14px;border:1.5px solid var(--border-md);border-radius:8px;font-family:'DM Mono',monospace;font-size:11px;color:var(--text);background:var(--bg);outline:none}
.share-copy-btn{position:absolute;right:4px;top:50%;transform:translateY(-50%);padding:7px 14px;background:var(--blue);color:white;border:none;border-radius:6px;font-size:11.5px;font-weight:600;font-family:'DM Sans',sans-serif;cursor:pointer;transition:background .15s}
.share-copy-btn:hover{background:var(--blue-mid)}
.share-copy-btn.copied{background:var(--green)}
.share-note{font-size:10.5px;color:var(--text-3);line-height:1.6}
.share-note code{background:var(--blue-light);padding:1px 5px;border-radius:3px;font-family:'DM Mono',monospace;font-size:10px}
.share-warn{display:none;background:var(--gold-light);border:1px solid #e8d06a;border-radius:8px;padding:10px 14px;font-size:11.5px;color:var(--gold-dk);margin-bottom:14px;line-height:1.5}
.share-warn.show{display:block}

/* ── Delta comparison chips ──────────────────────────────────────────────── */
.delta-chip{display:inline-flex;align-items:center;gap:2px;font-size:9.5px;font-weight:700;padding:2px 7px;border-radius:99px;letter-spacing:.02em;vertical-align:middle}
.delta-chip.up-good{background:var(--green-lt);color:var(--green)}
.delta-chip.up-bad{background:var(--red-light);color:var(--red)}
.delta-chip.down-good{background:var(--green-lt);color:var(--green)}
.delta-chip.down-bad{background:var(--red-light);color:var(--red)}
.delta-chip.neutral{background:#f1f5f9;color:var(--text-3)}
.kpi-prev{font-size:9.5px;color:var(--text-3);margin-top:4px}

/* ── Auto-refresh chip ───────────────────────────────────────────────────── */
.refresh-chip{font-size:10.5px;color:rgba(255,255,255,.75);display:flex;align-items:center;gap:5px;cursor:pointer;border:1px solid rgba(255,255,255,.22);border-radius:6px;padding:5px 11px;background:rgba(255,255,255,.08);transition:background .15s;white-space:nowrap;flex-shrink:0}
.refresh-chip:hover{background:rgba(255,255,255,.2);color:white}

/* ── SLA breach table ────────────────────────────────────────────────────── */
.age-badge{display:inline-block;font-size:10px;font-weight:700;padding:2px 8px;border-radius:99px}
.age-crit{background:var(--red-light);color:var(--red)}
.age-warn{background:var(--orange-lt);color:var(--orange)}
.age-amber{background:var(--amber-lt);color:var(--amber)}
.no-breach{display:flex;align-items:center;gap:10px;padding:14px 16px;background:var(--green-lt);border:1px solid #86efac;border-radius:var(--radius);font-size:13px;font-weight:600;color:var(--green)}

/* ── Overdue escalation ──────────────────────────────────────────────────── */
.overdue-group{background:var(--white);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;margin-bottom:10px}
.overdue-group-head{background:var(--blue-xlight);padding:9px 14px;display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:11.5px;font-weight:700;color:var(--blue);border-bottom:1px solid var(--border)}
.overdue-group-head>span:first-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.overdue-count-badge{background:var(--red);color:white;font-size:9.5px;font-weight:700;padding:1px 8px;border-radius:99px;flex-shrink:0;white-space:nowrap}

/* ── Staff performance ───────────────────────────────────────────────────── */
.rank-badge{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;font-size:10px;font-weight:700;flex-shrink:0;margin-right:6px}
.rank-1{background:var(--gold);color:var(--blue)}
.rank-2{background:#b0b8c4;color:#1a2535}
.rank-3{background:#cd9552;color:white}
.rank-n{background:var(--blue-light);color:var(--blue)}

/* ── Activity timeline modal ─────────────────────────────────────────────── */
.timeline-overlay{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:600;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;pointer-events:none;transition:opacity .2s}
.timeline-overlay.open{opacity:1;pointer-events:auto}
.timeline-modal{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:500px;max-height:80vh;overflow:hidden;display:flex;flex-direction:column;transform:translateY(12px) scale(.97);transition:transform .25s cubic-bezier(.16,1,.3,1)}
.timeline-overlay.open .timeline-modal{transform:none}
.timeline-head{background:var(--blue);color:white;padding:16px 22px;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-shrink:0}
.timeline-head h3{font-size:14px;font-weight:700;line-height:1.35}
.timeline-close{background:none;border:none;color:rgba(255,255,255,.7);font-size:22px;cursor:pointer;transition:color .15s;line-height:1;flex-shrink:0}
.timeline-close:hover{color:white}
.timeline-body{padding:18px 22px;overflow-y:auto}
.timeline-empty{color:var(--text-3);font-size:13px;padding:20px 0;text-align:center}
.timeline-item{display:flex;gap:14px;padding:10px 0;border-bottom:1px solid var(--border)}
.timeline-item:last-child{border-bottom:none}
.tl-dot{width:10px;height:10px;border-radius:50%;background:var(--blue);flex-shrink:0;margin-top:4px}
.tl-status{font-size:12px;font-weight:700;color:var(--blue);margin-bottom:2px}
.tl-date{font-size:11px;color:var(--text-3)}
.drill-row-clickable{cursor:pointer;transition:background .12s}
.drill-row-clickable:hover td{background:var(--blue-xlight)!important}
.drill-hint{font-size:10px;color:var(--text-3);margin-top:6px;text-align:right;font-style:italic}

/* ── Data quality callout ────────────────────────────────────────────────── */
.dq-callout{display:none;align-items:flex-start;gap:12px;background:var(--amber-lt);border:1.5px solid #fcd34d;border-radius:var(--radius);padding:12px 16px;margin-bottom:14px}
.dq-callout.show{display:flex}
.dq-callout-icon{font-size:18px;flex-shrink:0;margin-top:1px}
.dq-callout-content{flex:1;font-size:12px;color:var(--amber);line-height:1.55}
.dq-callout-content strong{display:block;font-size:12.5px;margin-bottom:3px;color:var(--amber)}
.dq-dismiss{background:none;border:none;color:var(--text-3);font-size:18px;cursor:pointer;line-height:1;padding:2px;flex-shrink:0;border-radius:4px;transition:color .15s,background .15s}
.dq-dismiss:hover{color:var(--text);background:rgba(0,0,0,.06)}
[data-theme="dark"] .dq-callout{background:var(--amber-lt);border-color:#854d0e}

/* ── Department scorecard ────────────────────────────────────────────────── */
.scorecard-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin-bottom:14px}
.scorecard-card{background:var(--white);border:1px solid var(--border);border-radius:var(--radius);padding:13px 14px;border-top:4px solid var(--border-md);transition:box-shadow .15s,transform .15s}
.scorecard-card:hover{box-shadow:var(--shadow);transform:translateY(-1px)}
.scorecard-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.scorecard-badge{font-size:16px;font-weight:900;line-height:1;border-radius:50%;width:28px;height:28px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.scorecard-dept{font-size:11px;font-weight:700;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;margin-right:6px}
.scorecard-full{font-size:9px;color:var(--text-3);margin-bottom:8px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.scorecard-bars{display:flex;flex-direction:column;gap:4px}
.scorecard-bar-row{display:flex;align-items:center;gap:5px;font-size:9px;color:var(--text-3)}
.scorecard-bar-lbl{flex:0 0 28px;font-size:8.5px;font-weight:600;text-transform:uppercase}
.scorecard-bar-track{flex:1;height:5px;background:var(--bg);border-radius:3px;overflow:hidden}
.scorecard-bar-fill{height:100%;border-radius:3px;transition:width .7s cubic-bezier(.16,1,.3,1)}
.scorecard-bar-pct{flex:0 0 26px;text-align:right;font-size:8.5px;font-weight:700}
.tier-a{border-top-color:var(--green)}.tier-a .scorecard-badge{background:var(--green-lt);color:var(--green)}
.tier-b{border-top-color:var(--amber)}.tier-b .scorecard-badge{background:var(--amber-lt);color:var(--amber)}
.tier-c{border-top-color:var(--red)}.tier-c .scorecard-badge{background:var(--red-light);color:var(--red)}

/* ── District density map ────────────────────────────────────────────────── */
.dist-map-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:8px;padding:4px 0}
.dist-tile{border-radius:var(--radius);padding:14px 12px;text-align:center;transition:transform .15s,box-shadow .15s;cursor:default;border:1px solid transparent}
.dist-tile:hover{transform:translateY(-2px);box-shadow:var(--shadow);border-color:rgba(255,255,255,.4)}
.dist-tile-lbl{font-size:8.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;margin-bottom:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dist-tile-val{font-size:26px;font-weight:700;line-height:1;margin-bottom:3px}
.dist-tile-pct{font-size:9.5px;font-weight:600;opacity:.8}

/* perf-kpis: auto-fill so it collapses naturally at any viewport width */
.perf-kpis{grid-template-columns:repeat(auto-fill,minmax(160px,1fr))}

/* ── Tablet (≤900px) ─────────────────────────────────────────────────────── */
@media(max-width:900px){
  /* Grids */
  .col-3{grid-template-columns:1fr 1fr}
  .col-2{grid-template-columns:1fr}
  .kpis{grid-template-columns:repeat(3,1fr)}
  .findings{grid-template-columns:repeat(2,1fr)}
  .scorecard-grid{grid-template-columns:repeat(3,1fr)}
  .dist-map-grid{grid-template-columns:repeat(3,1fr)}
  /* Header */
  .dash-header{flex-wrap:wrap;gap:8px;padding:14px 20px}
  .header-left{flex:1;min-width:0;overflow:hidden}
  .header-text{min-width:0;overflow:hidden}
  .header-text h1{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .seal{flex-shrink:0}
  .header-actions{width:100%;justify-content:flex-start;flex-wrap:wrap}
  /* Spacing */
  .body,.meta-ribbon,.footer{padding-left:20px;padding-right:20px}
  .meta-ribbon{flex-direction:column;align-items:flex-start;gap:2px}
  /* Health banner */
  .health-chips{flex-wrap:wrap;gap:5px}
  /* Report card */
  #reportCardBanner{padding:12px 16px}
  /* Dept filter bar */
  .dept-filter-bar{padding:7px 20px}
}

/* ── Phone (≤480px) ──────────────────────────────────────────────────────── */
@media(max-width:480px){

  /* ─ Header ─ */
  .dash-header{padding:11px 14px;gap:0;flex-wrap:wrap;align-items:center}
  .header-left{flex:1;min-width:0;gap:10px;overflow:hidden}
  .seal{width:34px;height:34px;flex-shrink:0}
  .header-text{min-width:0;overflow:hidden}
  .header-text .lgu{font-size:7.5px;letter-spacing:.06em}
  .header-text h1{font-size:13px;line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .header-text .subtitle{display:none}
  /* Action buttons: single scrollable row, no wrapping */
  .header-actions{
    width:100%;margin-top:8px;gap:5px;
    flex-wrap:nowrap;overflow-x:auto;
    -webkit-overflow-scrolling:touch;
    padding-bottom:2px;scrollbar-width:none
  }
  .header-actions::-webkit-scrollbar{display:none}
  .header-actions .hbtn{flex-shrink:0;padding:7px 12px;font-size:10.5px;min-height:34px;border-radius:6px}
  .refresh-chip{display:none}

  /* ─ Connect screen ─ */
  .date-range-row{flex-direction:column;gap:8px}
  .date-sep{display:none}
  .date-input{padding:11px 12px;font-size:15px}
  .generate-btn{padding:14px;font-size:14px;min-height:48px}
  .preset-btns{gap:4px;flex-wrap:wrap}
  .preset-btn{padding:5px 10px;font-size:10px;min-height:32px}

  /* ─ Body & ribbon ─ */
  .body{padding:14px 14px 64px}
  .meta-ribbon{padding:5px 14px;font-size:8.5px;flex-direction:column;align-items:flex-start;gap:1px}

  /* ─ Section titles ─ */
  .section-title{
    font-size:9.5px;letter-spacing:.09em;font-weight:800;
    margin:22px 0 10px;padding-bottom:7px;
    border-bottom:1.5px solid var(--border)
  }

  /* ─ KPI cards: 2-column ─ */
  .kpis{grid-template-columns:repeat(2,1fr);gap:8px}
  .kpi{padding:12px 13px}
  .kpi-val{font-size:26px}
  .kpi-val.v-md{font-size:20px}
  .kpi-label{font-size:8.5px}
  .kpi-delta{padding:2px 6px;font-size:8.5px}
  .kpi-spark{height:16px;margin-top:3px}

  /* ─ All multi-col grids → stack ─ */
  .col-3,.col-2{grid-template-columns:1fr;gap:10px}
  .row.col-2,.row.col-3{gap:10px}

  /* ─ Cards ─ */
  .card{padding:13px 14px;border-radius:10px}
  .card-title{font-size:8.5px;margin-bottom:9px;letter-spacing:.07em}

  /* ─ Performance KPIs: 2-column (auto-fill base already handles this, but force 2 on very small phones) ─ */
  .perf-kpis{grid-template-columns:repeat(2,1fr)!important;gap:8px}

  /* ─ Findings: single column ─ */
  .findings{grid-template-columns:1fr;gap:8px}
  .finding{font-size:12px;padding:12px 14px}

  /* ─ Scorecard: 2-column ─ */
  .scorecard-grid{grid-template-columns:repeat(2,1fr);gap:8px}
  .scorecard-card{padding:11px 12px}
  .scorecard-dept{font-size:11px;font-weight:800}
  .scorecard-full{font-size:7.5px;margin-bottom:7px}
  .scorecard-badge{width:24px;height:24px;font-size:14px}
  .scorecard-bar-row{gap:4px}
  .scorecard-bar-lbl{flex:0 0 22px;font-size:7.5px}
  .scorecard-bar-track{height:4px}
  .scorecard-bar-pct{flex:0 0 22px;font-size:7.5px}

  /* ─ Tables ─ */
  .tbl-wrap{-webkit-overflow-scrolling:touch}
  .sumtable thead th{padding:6px 7px;font-size:8px;letter-spacing:.03em}
  .sumtable td{padding:7px 7px;font-size:10px}

  /* ─ Drill-down filters: 2×2 grid ─ */
  .drill-filters{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-bottom:8px}
  .drill-filter{font-size:11px;padding:9px 26px 9px 10px;min-height:40px}
  .clear-btn{grid-column:1/-1;min-height:40px;width:100%;font-size:11px;padding:9px}
  .drill-count{font-size:10px;margin-top:2px;display:block}
  .pager-btn{min-height:40px;padding:8px 18px;font-size:11px}
  .drill-hint{font-size:9.5px}

  /* ─ Funnel ─ */
  .funnel-lbl{flex:0 0 62px;font-size:8.5px}
  .funnel-n{font-size:10px}
  .funnel-pct{flex:0 0 28px;font-size:8.5px}

  /* ─ Heat map ─ */
  #heatmapChart{overflow-x:auto;-webkit-overflow-scrolling:touch}
  .hm-cell{height:10px}
  .hm-day{font-size:7.5px;padding-right:3px}
  .hm-th{font-size:7px}

  /* ─ Overdue ─ */
  .overdue-group-head{font-size:10.5px;padding:8px 12px}
  .overdue-count-badge{font-size:8.5px;padding:1px 6px}

  /* ─ District map fallback grid ─ */
  .dist-map-grid{grid-template-columns:repeat(2,1fr)}

  /* ─ Modals: slide-up sheet ─ */
  .share-modal,.timeline-modal,.kbd-modal{
    border-radius:16px 16px 0 0;
    max-height:88vh;overflow-y:auto
  }
  .share-overlay,.timeline-overlay,.kbd-overlay{align-items:flex-end;padding:0}

  /* ─ Footer ─ */
  .footer{padding:12px 14px;flex-direction:column;gap:3px;text-align:center;font-size:9.5px}

  /* ─ Scroll-to-top ─ */
  .scroll-top{bottom:18px;right:14px;width:38px;height:38px;font-size:16px}

  /* ─ Dept filter bar ─ */
  .dept-filter-bar{padding:7px 14px;gap:7px}
  .dept-filter-select{min-width:0;flex:1;font-size:11px}
  .dept-filter-chip{font-size:10.5px}

  /* ─ DQ callout ─ */
  .dq-callout{padding:10px 12px;gap:9px}
  .dq-callout-content{font-size:11.5px}

  /* ─ Health banner: stack on phone ─ */
  .health-banner{flex-direction:column;gap:8px;padding:10px 12px}
  .health-chips{flex-wrap:wrap;gap:5px}
  .health-chip{font-size:9px;padding:3px 7px}

  /* ─ Snapshot banner ─ */
  .snapshot-banner{font-size:11px;padding:8px 12px;flex-wrap:wrap;gap:4px}

  /* ─ Report card ─ */
  #reportCardBanner .rc-grade{font-size:42px}
  #reportCardBanner .rc-score{font-size:11px}
  #reportCardBanner .rc-email-btn{font-size:10px;padding:7px 12px}

  /* ─ Narrative card ─ */
  .narrative-card{padding:12px 14px}
  .narrative-text{font-size:13px}
  .narrative-copy-btn{font-size:10px;padding:5px 10px}

  /* ─ Trend chart: shorter on phone ─ */
  #trendChartWrap{height:160px!important}

  /* ─ Classif res time chart: shorter on phone ─ */
  #classifResTimeChart{height:240px!important}

  /* ─ Aging by dept chart ─ */
  #agingByDeptChart{height:180px!important}

  /* ─ District map: full width ─ */
  #dist-leaflet-map{height:280px!important}

  /* ─ Staff table: hide percentile cols ─ */
  .staff-p50,.staff-p75,.staff-p90{display:none}
}

/* ── Dark mode ───────────────────────────────────────────────────────────── */
[data-theme="dark"]{
  --blue:#2563eb;--blue-mid:#3b82f6;--blue-light:#1e3a5f;--blue-xlight:#162238;
  --white:#1f2937;--card:#1f2937;--bg:#111827;--border:#374151;--border-md:#4b5563;
  --text:#f1f5f9;--text-2:#cbd5e1;--text-3:#64748b;
  --green-lt:#14532d;--amber-lt:#451a03;--orange-lt:#431407;--red-light:#450a0a;
  --gold-light:#44370f;--purple-lt:#3b0764;--shadow-lg:0 4px 24px rgba(0,0,0,.5)
}
[data-theme="dark"] .upload-card,[data-theme="dark"] .share-modal,
[data-theme="dark"] .timeline-modal,[data-theme="dark"] .kbd-modal{background:var(--white)}
[data-theme="dark"] .date-input,[data-theme="dark"] .drill-filter{background:#0f172a;color:var(--text);border-color:var(--border)}
[data-theme="dark"] .sumtable tbody tr:nth-child(even) td{background:rgba(255,255,255,.03)}
[data-theme="dark"] .sumtable tbody tr:hover td{background:rgba(255,255,255,.06)}
[data-theme="dark"] .sumtable tbody tr.total-row td{background:rgba(37,99,235,.2)}
[data-theme="dark"] .ms-btn{background:var(--white);color:var(--text);border-color:var(--border)}
[data-theme="dark"] .ms-btn:hover{background:var(--blue-xlight)}
[data-theme="dark"] .preset-btn{background:var(--white);color:var(--text-2);border-color:var(--border)}
[data-theme="dark"] .pager-btn{background:var(--white);color:var(--text)}
[data-theme="dark"] .clear-btn{color:var(--text-3);background:var(--white)}
[data-theme="dark"] .overdue-group{background:var(--white)}
[data-theme="dark"] .finding{background:var(--blue-xlight)}
[data-theme="dark"] .finding.f-red{background:var(--red-light)}
[data-theme="dark"] .finding.f-gold{background:var(--gold-light)}
[data-theme="dark"] .user-pill{background:var(--blue-xlight)}
[data-theme="dark"] .signout-btn{background:transparent;color:var(--text-2)}
[data-theme="dark"] .error-toast{background:var(--red-light)}
[data-theme="dark"] .overdue-group-head{background:var(--blue-xlight)}

/* ── At-risk SLA badge ───────────────────────────────────────────────────── */
.age-risk{background:var(--gold-light);color:var(--gold-dk)}

/* ── Session expiry banner ───────────────────────────────────────────────── */
.session-banner{display:none;background:var(--gold-light);border:1px solid #f0dd7a;border-radius:8px;padding:9px 16px;margin:8px 36px 0;font-size:12.5px;color:var(--gold-dk);font-weight:600;cursor:pointer;align-items:center;gap:10px}
.session-banner.show{display:flex}
.session-banner:hover{background:var(--amber-lt)}
/* ── Dept filter bar ─────────────────────────────────────────────────────── */
.dept-filter-bar{display:flex;align-items:center;gap:10px;padding:8px 36px;background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap}
.dept-filter-label{font-size:11px;font-weight:700;color:var(--text-2);letter-spacing:.03em;white-space:nowrap}
.dept-filter-select{font-family:'DM Sans',sans-serif;font-size:12px;font-weight:600;color:var(--text);background:var(--card);border:1.5px solid var(--border);border-radius:7px;padding:6px 28px 6px 10px;cursor:pointer;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%23888'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 9px center;min-width:200px;max-width:360px}
.dept-filter-select:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,63,135,.12)}
.dept-filter-chip{display:inline-flex;align-items:center;gap:6px;background:var(--blue);color:#fff;border-radius:20px;padding:4px 10px 4px 12px;font-size:11.5px;font-weight:700}
.dept-filter-clear{background:rgba(255,255,255,.25);border:none;color:#fff;border-radius:50%;width:18px;height:18px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:10px;padding:0;line-height:1;flex-shrink:0}
.dept-filter-clear:hover{background:rgba(255,255,255,.45)}
.dept-link-btn{font-family:'DM Sans',sans-serif;font-size:11px;font-weight:700;color:var(--blue);background:var(--card);border:1.5px solid var(--border);border-radius:7px;padding:5px 11px;cursor:pointer;white-space:nowrap}
.dept-link-btn:hover{border-color:var(--blue);background:var(--blue);color:#fff}
.dept-param-hint{background:var(--blue);color:#fff;border-radius:8px;padding:10px 14px;font-size:12.5px;font-weight:600;margin-bottom:14px;text-align:center}

/* ── Report history ──────────────────────────────────────────────────────── */
.history-section{margin-top:14px;border-top:1px solid var(--border);padding-top:12px}
.history-label{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-3);margin-bottom:8px}
.history-item{display:flex;align-items:center;gap:10px;padding:8px 11px;border:1px solid var(--border);border-radius:8px;margin-bottom:5px;cursor:pointer;transition:border-color .15s,background .15s}
.history-item:hover{border-color:var(--blue);background:var(--blue-xlight)}
.history-item-lbl{font-size:12px;font-weight:600;color:var(--text);flex:1}
.history-item-meta{font-size:10px;color:var(--text-3)}

/* ── Keyboard shortcuts modal ────────────────────────────────────────────── */
.kbd-overlay{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:700;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;pointer-events:none;transition:opacity .2s}
.kbd-overlay.open{opacity:1;pointer-events:auto}
.kbd-modal{background:var(--white);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:22px 26px;width:100%;max-width:340px}
.kbd-modal h3{font-size:14px;font-weight:700;color:var(--blue);margin-bottom:14px;display:flex;justify-content:space-between;align-items:center}
.kbd-row{display:flex;align-items:center;gap:10px;padding:6px 0;font-size:12px;color:var(--text-2);border-bottom:1px solid var(--border)}
.kbd-row:last-child{border-bottom:none}
kbd{background:var(--bg);border:1px solid var(--border-md);border-radius:4px;padding:1px 7px;font-family:'DM Mono',monospace;font-size:10.5px;font-weight:700;color:var(--text);min-width:22px;text-align:center;display:inline-block;flex-shrink:0}

/* ── Case resolution funnel ──────────────────────────────────────────────── */
.funnel-wrap{display:flex;flex-direction:column;gap:7px;padding:4px 0}
.funnel-row{display:flex;align-items:center;gap:8px}
.funnel-lbl{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;flex:0 0 80px;text-align:right;white-space:nowrap}
.funnel-outer{flex:1;height:22px;background:var(--bg);border-radius:4px;overflow:hidden}
.funnel-inner{height:100%;border-radius:4px;display:flex;align-items:center;justify-content:flex-end;padding-right:7px;transition:width .8s cubic-bezier(.16,1,.3,1)}
.funnel-n{font-size:10.5px;font-weight:700;color:white;white-space:nowrap}
.funnel-pct{font-size:9.5px;color:var(--text-3);flex:0 0 36px;text-align:right}

/* ── Filing heat map ─────────────────────────────────────────────────────── */
.hm-table{border-collapse:separate;border-spacing:2px;font-size:0;width:100%}
.hm-th{font-size:8px;font-weight:600;color:var(--text-3);text-align:center;padding:1px}
.hm-day{font-size:8.5px;font-weight:600;color:var(--text-3);padding-right:5px;white-space:nowrap;vertical-align:middle}
.hm-cell{border-radius:2px;width:100%;height:13px}

/* ── Sparkline canvas ────────────────────────────────────────────────────── */
.kpi-spark{display:block;margin-top:5px;width:100%;height:22px}

@keyframes fadeIn{from{opacity:0}to{opacity:1}}
@keyframes slideUp{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}
@keyframes slideDown{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}
@keyframes spin{to{transform:rotate(360deg)}}

.kpi .kpi-val.v-md{font-size:22px}

@media print{
  *{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important}
  body{background:white!important;overflow:visible!important}
  .page{box-shadow:none!important;max-width:100%!important;overflow:visible!important}
  .dash-header{position:static!important;background:var(--blue)!important}
  /* Hide all interactive / screen-only elements */
  .hbtn,.scroll-top,.toast-el,.share-overlay,.timeline-overlay,.kbd-overlay,
  .session-banner,.refresh-chip,.drill-filters,.clear-btn,.pager,.drill-hint,
  .dq-dismiss,.export-wrap,.health-banner-actions,.narrative-copy-btn,
  .narrative-hint,.snapshot-banner,.health-banner-btn,.dept-filter-bar{display:none!important}
  /* Page body padding */
  .body{padding:14px 24px 24px!important}
  /* Prevent cards from breaking mid-content */
  .card,.overdue-group,.finding,.kpi,.no-breach{break-inside:avoid;page-break-inside:avoid}
  /* Major section breaks */
  .print-break{break-before:page;page-break-before:always}
  /* Table headers repeat on every page */
  .sumtable thead{display:table-header-group}
  .sumtable tr{break-inside:avoid;page-break-inside:avoid}
  /* Charts */
  canvas{max-width:100%!important}
  /* Row grids: print as single column so charts aren't too small */
  .col-3,.col-2{grid-template-columns:1fr!important}
  .kpis{grid-template-columns:repeat(5,1fr)!important}
  .perf-kpis{grid-template-columns:repeat(6,1fr)!important}
  .findings{grid-template-columns:repeat(2,1fr)!important}
  .scorecard-grid{grid-template-columns:repeat(4,1fr)!important}
  .dist-map-grid{grid-template-columns:repeat(5,1fr)!important}
  /* Ribbon */
  .meta-ribbon{flex-direction:row!important}
  /* Footer */
  .footer{background:var(--blue)!important;color:rgba(255,255,255,.6)!important}
  /* Print header: show report title prominently */
  .print-only{display:block!important}
  #narrativeSection .narrative-card{border-left-color:var(--blue)!important}
}

/* ═══ SECTION ERROR BOUNDARY ═══════════════════════════════════════════════ */
.section-error{
  background:rgba(206,17,38,.08);border:1px solid rgba(206,17,38,.25);
  border-radius:8px;padding:12px 16px;font-size:11.5px;color:var(--red);
  margin:8px 0;
}

/* ═══ TARGET BADGES ══════════════════════════════════════════════════════════ */
.target-badge{
  display:inline-block;margin-top:6px;padding:2px 7px;border-radius:20px;
  font-size:9px;font-weight:700;letter-spacing:.2px;
}
.tb-pass{background:rgba(21,128,61,.12);color:var(--green)}
.tb-fail{background:rgba(206,17,38,.10);color:var(--red)}

/* ═══ SLA TREND CHIP ═════════════════════════════════════════════════════════*/
.sla-trend{
  display:inline-flex;align-items:center;gap:3px;
  margin-left:8px;padding:2px 8px;border-radius:20px;
  font-size:10px;font-weight:700;vertical-align:middle;
}
.sla-trend-good{background:rgba(21,128,61,.12);color:var(--green)}
.sla-trend-bad {background:rgba(206,17,38,.10);color:var(--red)}
.sla-trend-flat{background:rgba(107,114,128,.12);color:var(--text-3)}

/* ═══ YOY ACTIVE STATE ══════════════════════════════════════════════════════ */
.hbtn-active{
  background:var(--blue)!important;color:#fff!important;
  border-color:var(--blue)!important;
}

/* ═══ SANKEY SVG ════════════════════════════════════════════════════════════ */
#sankeyChart svg text{fill:currentColor}
[data-theme="dark"] #sankeyChart svg text{fill:#e2e8f0}

/* ═══ TARGETS MODAL ══════════════════════════════════════════════════════════*/
.targets-overlay{
  display:none;position:fixed;inset:0;background:rgba(0,0,0,.55);
  z-index:1100;align-items:center;justify-content:center;
}
.targets-overlay.open{display:flex}
.targets-modal{
  background:var(--card);border-radius:14px;padding:0;
  width:min(420px,94vw);box-shadow:0 24px 80px rgba(0,0,0,.35);
  overflow:hidden;
}
.targets-head{
  display:flex;align-items:center;justify-content:space-between;
  padding:15px 20px;background:var(--blue);
}
.targets-head h3{margin:0;font-size:15px;color:#fff;font-weight:700}
.targets-head .timeline-close{color:rgba(255,255,255,.8);border-color:rgba(255,255,255,.25)}
.targets-head .timeline-close:hover{color:#fff;background:rgba(255,255,255,.15)}
.targets-body{padding:20px}
.targets-body>p{color:var(--text-3);font-size:11.5px;margin:0 0 16px;line-height:1.5}
.tgt-label{
  display:flex;align-items:center;justify-content:space-between;
  font-size:11px;font-weight:700;color:var(--text-2);
  margin:14px 0 5px;text-transform:uppercase;letter-spacing:.3px;
}
.tgt-label:first-of-type{margin-top:0}
.tgt-label span{font-size:10px;font-weight:400;color:var(--text-3);text-transform:none;letter-spacing:0}
.tgt-input{
  display:block;width:100%;box-sizing:border-box;
  padding:9px 13px;border:1.5px solid var(--border);border-radius:9px;
  font-size:14px;font-weight:600;background:var(--bg);color:var(--text);
  transition:border-color .15s,box-shadow .15s;
}
.tgt-input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,63,135,.12)}
.tgt-input::placeholder{font-weight:400;color:var(--text-3)}

/* ═══ FULL-TEXT SEARCH ═══════════════════════════════════════════════════════ */
.drill-search{
  flex:1 1 160px;min-width:140px;max-width:240px;
  padding:6px 10px;border:1px solid var(--border);border-radius:8px;
  font-size:12px;background:var(--bg);color:var(--text);
  transition:border-color .15s;
}
.drill-search:focus{outline:none;border-color:var(--blue)}

/* ═══ NARRATIVE SUMMARY ══════════════════════════════════════════════════════ */
.narrative-card{background:var(--card);border:1px solid var(--border);border-left:4px solid var(--blue);border-radius:8px;padding:16px 20px;margin-bottom:14px}
.narrative-label{font-size:9.5px;font-weight:700;color:var(--blue);text-transform:uppercase;letter-spacing:.7px;margin-bottom:8px}
.narrative-text{font-size:13px;line-height:1.65;color:var(--text);margin:0 0 12px}
.narrative-footer{display:flex;align-items:center;gap:12px}
.narrative-copy-btn{background:var(--blue);color:#fff;border:none;border-radius:5px;padding:5px 14px;font-size:11.5px;font-weight:600;cursor:pointer;transition:opacity .15s}
.narrative-copy-btn:hover{opacity:.85}
.narrative-hint{font-size:10.5px;color:var(--text-3)}

/* ═══ KPI TREND ARROWS ═══════════════════════════════════════════════════════ */
.kpi-trend{margin-bottom:2px}
.ktrend{display:inline-block;font-size:9.5px;font-weight:700;padding:1px 6px;border-radius:20px}
.ktrend-good{background:rgba(21,128,61,.12);color:var(--green)}
.ktrend-bad {background:rgba(206,17,38,.10);color:var(--red)}
.ktrend-flat{background:rgba(107,114,128,.10);color:var(--text-3);font-weight:400}

/* ═══ CASE DETAIL MODAL ══════════════════════════════════════════════════════ */
.cd-grid{display:flex;flex-direction:column;gap:6px;margin-bottom:6px}
.cd-row{display:flex;gap:10px;align-items:baseline;font-size:12.5px;border-bottom:1px solid var(--border);padding-bottom:5px}
.cd-label{font-size:10px;font-weight:700;color:var(--text-3);min-width:100px;text-transform:uppercase;letter-spacing:.3px}
.cd-val{color:var(--text);flex:1}
.cd-timeline-head{font-size:11px;font-weight:700;color:var(--blue);margin:14px 0 8px;border-top:1px solid var(--border);padding-top:12px}

/* ── Case timeline (inside case detail modal) ─────────────────────────────── */
.tl-wrap{display:flex;flex-direction:column;padding:4px 0}
.tl-event{display:flex;align-items:flex-start;gap:12px;padding:4px 0}
.tl-dot-lg{
  width:14px;height:14px;border-radius:50%;flex-shrink:0;margin-top:3px;
  transition:box-shadow .2s;
}
.tl-event-content{flex:1;min-width:0;padding-bottom:2px}
.tl-event-label{font-size:12.5px;font-weight:700;line-height:1.3}
.tl-event-date{font-size:10.5px;color:var(--text-3);margin-top:1px}
.tl-connector{
  display:flex;flex-direction:column;align-items:center;
  gap:3px;padding:1px 0;margin-left:6px;
}
.tl-line{width:2px;height:10px;background:var(--border);border-radius:1px}
.tl-delta{
  font-size:10px;font-weight:700;padding:2px 9px;border-radius:20px;
  border:1px solid;white-space:nowrap;letter-spacing:.2px;
}
.tl-total{
  margin-top:12px;padding:9px 12px;border-radius:8px;
  background:var(--bg);border:1px solid var(--border);
  font-size:11px;color:var(--text-2);
}

/* ═══ EXECUTIVE SUMMARY MODAL ════════════════════════════════════════════════ */
.exec-overlay{
  display:none;position:fixed;inset:0;background:rgba(0,0,0,.5);
  z-index:1200;align-items:center;justify-content:center;padding:20px;
}
.exec-overlay.open{display:flex}
.exec-modal{
  background:var(--card);border-radius:14px;width:min(700px,96vw);
  max-height:92vh;overflow-y:auto;box-shadow:0 24px 80px rgba(0,0,0,.3);
}
.exec-head{
  display:flex;align-items:center;justify-content:space-between;
  padding:16px 22px;background:var(--blue);border-radius:14px 14px 0 0;
}
.exec-logo-line{font-size:11px;color:rgba(255,255,255,.7);font-weight:600;letter-spacing:.4px}
.exec-title-line{font-size:16px;color:#fff;font-weight:800;margin-top:2px}
.exec-body{padding:22px}
.exec-meta{font-size:11px;color:var(--text-3);margin-bottom:16px}
.exec-kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(100px,1fr));gap:10px;margin-bottom:18px}
.exec-kpi{border:1px solid var(--border);border-radius:10px;padding:12px 14px;border-top:3px solid var(--border);text-align:center}
.ek-red{border-top-color:var(--red)}
.ek-amber{border-top-color:var(--amber)}
.ek-green{border-top-color:var(--green)}
.exec-kpi-val{font-size:22px;font-weight:800;color:var(--blue);line-height:1.1}
.exec-kpi-lbl{font-size:9.5px;color:var(--text-3);margin-top:3px;font-weight:600;text-transform:uppercase}
.exec-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}
.exec-col-hd{font-size:10.5px;font-weight:700;color:var(--text-2);text-transform:uppercase;letter-spacing:.3px;margin-bottom:8px;padding-bottom:5px;border-bottom:1px solid var(--border)}
.exec-li{display:flex;align-items:center;gap:6px;padding:4px 0;border-bottom:1px solid var(--border);font-size:11.5px}
.exec-li-rank{font-size:10px;font-weight:800;color:var(--blue);min-width:16px}
.exec-li-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.exec-li-cnt{font-weight:700;color:var(--text-2);font-size:10.5px;white-space:nowrap}
.exec-alert{background:rgba(206,17,38,.08);border:1px solid rgba(206,17,38,.2);border-radius:8px;padding:10px 14px;font-size:11.5px;color:var(--red);font-weight:600}
.exec-ok{background:rgba(21,128,61,.08);border:1px solid rgba(21,128,61,.2);border-radius:8px;padding:10px 14px;font-size:11.5px;color:var(--green);font-weight:600}
@media print{
  body>*{display:none!important}
  .exec-overlay{display:flex!important;position:static!important;background:none!important;padding:0!important}
  .exec-modal{width:100%!important;max-height:none!important;box-shadow:none!important;border-radius:0!important}
  .exec-head button,.timeline-close{display:none!important}
}

/* ═══ ESCALATION MODAL ════════════════════════════════════════════════════════ */
.escl-overlay{
  display:none;position:fixed;inset:0;background:rgba(0,0,0,.5);
  z-index:1200;align-items:center;justify-content:center;padding:16px;
}
.escl-overlay.open{display:flex}
.escl-modal{
  background:var(--card);border-radius:14px;width:min(620px,96vw);
  max-height:92vh;overflow-y:auto;box-shadow:0 24px 80px rgba(0,0,0,.3);
}
.escl-body{padding:16px 18px}
.escl-summary{background:rgba(206,17,38,.07);border-radius:8px;padding:9px 13px;font-size:12px;color:var(--red);margin-bottom:12px}
.escl-dept{border:1px solid var(--border);border-radius:8px;padding:10px 12px;margin-bottom:10px}
.escl-dept-hd{font-size:11.5px;font-weight:700;color:var(--blue);margin-bottom:7px;display:flex;align-items:center;justify-content:space-between}
.escl-dept-cnt{font-size:10px;background:rgba(0,63,135,.1);color:var(--blue);padding:1px 7px;border-radius:20px}
.escl-row{display:flex;align-items:center;gap:6px;padding:3px 0;border-bottom:1px solid var(--border);font-size:11px}
.escl-case{font-family:'DM Mono',monospace;font-weight:700;min-width:100px}
.escl-cls{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text-2)}
.escl-age{font-weight:700;min-width:32px;text-align:right}
.escl-textarea{width:100%;height:120px;font-size:10.5px;font-family:monospace;resize:vertical;background:var(--bg);color:var(--text);border:1px solid var(--border);border-radius:6px;padding:8px;box-sizing:border-box;margin-top:6px}

/* ═══ LEAGUE TABLE ════════════════════════════════════════════════════════════ */
.league-bar-wrap{display:flex;align-items:center;gap:6px;height:16px}
.league-bar{height:10px;border-radius:5px;transition:width .4s ease;min-width:2px}
.league-bar-lbl{font-size:10px;font-weight:700;white-space:nowrap}
.league-rank-n{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;border-radius:50%;background:var(--border);font-size:10px;font-weight:700;color:var(--text-2)}
.ldelta{display:inline-block;padding:1px 7px;border-radius:20px;font-size:10px;font-weight:700}
.ldelta-up{background:rgba(21,128,61,.12);color:var(--green)}
.ldelta-dn{background:rgba(206,17,38,.10);color:var(--red)}
.ldelta-flat{background:rgba(107,114,128,.10);color:var(--text-3)}

/* ═══ LEAFLET CLUSTER CUSTOM ICON ═══════════════════════════════════════════ */
.lmc-icon{
  width:34px;height:34px;border-radius:50%;background:var(--blue);color:#fff;
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:800;border:3px solid rgba(255,255,255,.8);
  box-shadow:0 2px 8px rgba(0,0,0,.25);
}

/* ═══ KPI HEALTH BANNER ══════════════════════════════════════════════════════ */
.health-banner{
  display:flex;align-items:center;flex-wrap:wrap;gap:10px;
  background:var(--card);border:1px solid var(--border);border-left:4px solid;
  border-radius:8px;padding:10px 16px;margin-bottom:12px;
}
.health-banner-left{display:flex;align-items:center;gap:10px;flex-shrink:0}
.health-status-pill{
  font-size:11px;font-weight:700;color:#fff;padding:3px 12px;
  border-radius:20px;letter-spacing:.3px;white-space:nowrap;
}
.health-open-note{font-size:11.5px;color:var(--text-2);white-space:nowrap}
.health-chips{display:flex;flex-wrap:wrap;gap:6px;flex:1}
.health-chip{font-size:10.5px;padding:3px 10px;border-radius:20px;border:1px solid;white-space:nowrap}
.hc-ok  {background:rgba(21,128,61,.08);border-color:rgba(21,128,61,.25);color:var(--green)}
.hc-warn{background:rgba(161,98,7,.08);border-color:rgba(161,98,7,.25);color:var(--amber)}
.hc-crit{background:rgba(206,17,38,.08);border-color:rgba(206,17,38,.25);color:var(--red)}

/* ═══ SNAPSHOT BANNER ════════════════════════════════════════════════════════ */
.snapshot-banner{
  display:flex;align-items:center;gap:10px;padding:8px 20px;
  background:rgba(0,63,135,.06);border-bottom:1px solid var(--border);
  font-size:12px;color:var(--text-2);
}
.snap-icon{font-size:14px;flex-shrink:0}
.snap-text{flex:1}
.snap-dismiss{
  background:none;border:1px solid var(--border-md);border-radius:5px;
  padding:3px 10px;font-size:10.5px;font-family:'DM Sans',sans-serif;
  cursor:pointer;color:var(--text-3);white-space:nowrap;flex-shrink:0;
  transition:border-color .15s,color .15s;
}
.snap-dismiss:hover{border-color:var(--blue);color:var(--blue)}

/* ═══ REPORT CARD GRADE BANNER ═══════════════════════════════════════════════ */
#reportCardBanner{
  display:flex;align-items:center;gap:16px;
  background:var(--card);border:1px solid var(--border);border-radius:10px;
  padding:12px 20px;margin-bottom:10px;
}
.rc-grade{
  font-size:42px;font-weight:900;line-height:1;letter-spacing:-2px;
  font-family:'DM Mono',monospace;flex-shrink:0;
}
.rc-body{flex:1;min-width:0}
.rc-score{font-size:13px;font-weight:700;margin-bottom:3px}
.rc-sub{font-size:11px;color:var(--text-3)}
.rc-email-btn{
  background:var(--blue);color:#fff;border:none;border-radius:7px;
  padding:8px 16px;font-size:12px;font-weight:600;font-family:'DM Sans',sans-serif;
  cursor:pointer;white-space:nowrap;flex-shrink:0;transition:opacity .15s;
}
.rc-email-btn:hover{opacity:.85}

/* ═══ KPI PROGRESS ARCS ══════════════════════════════════════════════════════ */
.kpi-arc-wrap{
  position:absolute;top:10px;right:10px;opacity:.85;
  pointer-events:none;
}
.kpi{position:relative}
.kpi-arc-svg{display:block}